CERT ITIL-DSV GUIDE | VALID ITIL-DSV VCE

Cert ITIL-DSV Guide | Valid ITIL-DSV Vce

Cert ITIL-DSV Guide | Valid ITIL-DSV Vce

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Tags: Cert ITIL-DSV Guide, Valid ITIL-DSV Vce, ITIL-DSV Valid Exam Online, ITIL-DSV Valid Guide Files, Latest ITIL-DSV Exam Questions

Along with ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) (ITIL-DSV) self-evaluation exams, ITIL-DSV dumps PDF is also available at Exam4PDF. These ITIL-DSV questions can be used for quick ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) (ITIL-DSV) preparation. Our ITIL-DSV dumps PDF format works on a range of Smart devices, such as laptops, tablets, and smartphones. Since ITIL-DSV Questions Pdf are easily accessible, you can easily prepare for the test without time and place constraints. You can also print this format of Exam4PDF's ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) (ITIL-DSV) exam dumps to prepare off-screen and on the go.

ITIL ITIL-DSV Exam Syllabus Topics:

TopicDetails
Topic 1
  • Customer Experience Management: In this module, IT service managers and customer experience professionals will gain a deeper insight into the principles of creating and sustaining a positive customer experience. It focuses on strategies to ensure that services are designed and delivered with the customer as the central focus, thereby enhancing overall satisfaction.
Topic 2
  • Communication and Collaboration: In the final module, IT service managers and communication specialists will develop the skills needed to foster positive relationships with stakeholders through effective communication and collaboration.
Topic 3
  • Understanding Stakeholder Needs and Expectations: This module guides IT service managers and professionals in identifying, assessing, and prioritizing the needs and expectations of diverse stakeholders, including customers, employees, partners, and regulators.
Topic 4
  • Service Level Management: This module equips IT service managers and service level managers with the skills to establish, monitor, and report on service levels to ensure they meet stakeholder requirements and agreements.

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ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) Sample Questions (Q32-Q37):

NEW QUESTION # 32
An organization's business-critical service is experiencing frequent downtimes and slow performances. What do you suggest to improve the situation?

  • A. Scale up the underlying infrastructure to increase the resilience of the service.
  • B. Improve the recovery time object of the critical services to minimize the impact on the service value.
  • C. Coordinate with the business to understand how the services are aligned to the business goals.
  • D. Match the usage of the services to the downtimes and propose actions to spread the demand.

Answer: C

Explanation:
When an organization's business-critical service is experiencing frequent downtimes and slow performances, the best approach according to ITIL 4's "Drive Stakeholder Value" is to coordinate with the business to ensure that the services are properly aligned with business goals. This ensures that any technical improvements or strategic adjustments directly support the business's objectives.
* Option A (Incorrect):Improving the recovery time objective (RTO) is important but may not address the root cause of the frequent downtimes and slow performance.
* Option B (Correct):Coordinating with the business to understand alignment is crucial. By ensuring that the services align with business goals, you can prioritize the most impactful improvements and ensure that technical adjustments meet strategic needs.
* Option C (Incorrect):Scaling up infrastructure may help with resilience, but without understanding the business alignment, this might not be the most efficient or necessary solution.
* Option D (Incorrect):Matching usage to downtimes might mitigate some issues but does not address the underlying causes of the performance problems.


NEW QUESTION # 33
A service provider is onboarding a large customer with a complex user base. It is advised that the service provider manages this as a:

  • A. Normal Change
  • B. Project
  • C. Emergency Change
  • D. Programme

Answer: D

Explanation:
When onboarding a large customer with a complex user base, the service provider needs to manage various interrelated projects and activities that contribute to the overall outcome. This scenario requires a coordinated approach that can handle complexity, scale, and the need for multiple outcomes.
* Programme:
* A programme is a group of related projects managed in a coordinated way to obtain benefits and control not available from managing them individually. In the context of onboarding a large and complex customer, a programme ensures that all projects and activities are aligned with the overall objectives, facilitating effective management of dependencies, risks, and resources.


NEW QUESTION # 34
An organization wants to grow its customer base as it is currently experiencing a decline in users. The target group includes people of 65+ of age, with at least one grandchild. During which stage is this usually done?

  • A. Empathize
  • B. Define
  • C. Prototype
  • D. Ideate

Answer: A

Explanation:
In ITIL 4's approach to customer-centric service management, "Empathize" is a critical stage, particularly when an organization is looking to grow its customer base or address a decline in users. This stage involves understanding the users, their experiences, and the challenges they face.
* Understanding the Customer Needs:
* In the Empathize stage, the focus is on gaining deep insight into the target audience, which in this case includes individuals aged 65 and above with grandchildren. The goal is to develop a genuine understanding of their needs, preferences, and pain points.
* Applying Empathy:
* Empathy maps, customer journey maps, and personas are often used to capture and articulate the experiences of the target group. These tools help to visualize what the customers see, feel, and think, which is essential when the target audience is specific, like elderly individuals with a family focus.
* Service Design and Customer Experience (CX):
* The insights gathered during the Empathize stage inform the service design process. ITIL emphasizes that services should be designed to meet the users' needs effectively, creating value through positive customer experiences. This aligns with the ITIL principle of "focus on value."
* Reference to ITIL 4 Framework:
* The Empathize stage corresponds to the "Engage" activity within the ITIL Service Value Chain.
It ensures that the organization understands customer needs and how these can be met through the services provided. This stage directly impacts the organization's ability to design services that resonate with the targeted demographic, leading to higher user satisfaction and potential growth in the customer base.


NEW QUESTION # 35
Different types of service relationships require different approaches to assessing mutual readiness. Which of the following statements is CORRECT?

  • A. Readiness to collaborate is crucial for a basic relationship
  • B. Assessment of capability, maturity and past performance is crucial for a partnership relationship
  • C. Readiness to collaborate is crucial for a partnership relationship
  • D. Readiness to change is crucial for a basic relationship

Answer: B

Explanation:
The correct statement is "Assessment of capability, maturity, and past performance is crucial for a partnership relationship." ITIL 4 highlights that in partnership relationships, it is important to assess not just readiness but also the capabilities, maturity, and past performance of both parties. This ensures that the partnership can achieve its objectives and that both parties are aligned in terms of skills and expectations.


NEW QUESTION # 36
A service provider encourages their users to form a user support commun What is a potential benefit to the service provider?

  • A. The reduction in demand for support from the service provider
  • B. The creation of groups that can be used to provision services
  • C. Reduced collaboration between user organizations
  • D. Improved collaboration within the service provider organization

Answer: A

Explanation:
A potential benefit to the service provider when encouraging users to form a user support community is "The reduction in demand for support from the service provider." According to ITIL 4's Drive Stakeholder Value, fostering a user community can empower users to solve their issues independently, thereby reducing the need for direct support from the service provider. This not only improves efficiency but also enhances user satisfaction as they gain more control over their support experience.


NEW QUESTION # 37
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